Support
How can we help?
Questions about a transport, your account or joining as an agency — send us a message and a person will read it.
Send a message
Tell us what you need and we'll come back to you by email.
Email us
- Support — support@the-trax.com
- Privacy — privacy@the-trax.com
Agencies
Already approved? Sign in to the agency portal to manage offers, drivers and trips.
Open the agency portal →FAQ
Common questions
How do I book a horse transport?
Create a request in the TRAX app with your horses, pickup and drop-off locations and the date. Approved agencies then send you offers, and you accept the one you want.
How do I pay?
You pay the agency directly. Their payment details appear in the app once you reserve, you upload proof of payment, and the agency confirms it before the trip is booked.
Can I cancel a booked trip?
Yes. Request a cancellation from the trip in the app; the agency reviews it and confirms any refund back to you.
I'm a transport agency — how do I join?
Send us a message below. Agencies are onboarded and approved by TRAX before they can make offers, and then work from the agency portal.
How do I delete my account?
From the app, or by asking us — see the account deletion page for both routes and what happens to your data.